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Refund and Returns Policy

You can request a return within the first 14 days from the delivery date in case you changed your mind about an item and if it has not been opened 

 not:
Find below the table showing what you can return (In case of change mind).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Shipping

The timelines quoted are business days – Sunday to Thursday only, weekends and public holidays are NOT included. They vary depending on the delivery option chosen:

  • Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted between 10.00 AM to 6.00 PM Sunday to Thursday

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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